Helix SearchBot
Helix SearchBot is an AI tool enhancing website search by providing detailed analytics and answering queries based on content, beneficial for customer support and sales.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based tool with potential data sharing.
- User data may be processed for search optimization.
- No clear opt-out for data training.
Recommendations
4- Sign DPA for support conversation processing
- Review data retention for query logs
- Limit to public website content initially
- Request security and privacy documentation
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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