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Customer Support·helpscout.com

Help Scout AI

AI-powered help desk with shared inbox and knowledge base

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Risk Score
Medium
4/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

2
  • Cloud-based service with third-party data handling.
  • Potential data sharing with external parties.

Recommendations

2
  • Ensure data handling policies are reviewed.
  • Consider enterprise-level agreements for data protection.

Data handling

Storage
US cloud servers
Retention
Until account deletion
Training on inputs
Not used for training

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