Helpshift
AI-powered in-app customer support for mobile-first companies
Independent assessment across data handling, compliance, security and transparency.
Risk factors
2- Cloud-based service with third-party data handling.
- Potential data sharing with external parties.
Recommendations
2- Ensure data handling policies are reviewed.
- Consider enterprise-level agreements for data protection.
Data handling
- Storage
- US cloud servers
- Retention
- Per contract terms
- Training on inputs
- May use for improvement
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