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Social Media·heyday.hootsuite.com
Heyday by Hootsuite
AI conversational commerce tool for social media customer engagement.
Risk Score
Medium5/10
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based with third-party data handling
- User interactions may be used for training
- Limited enterprise controls for data privacy
Recommendations
3- Protect customer purchase data
- Review product catalog sync settings
- Audit conversation logs
Data handling
- Storage
- Canada servers
- Retention
- Until deletion
- Training on inputs
- No
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