HeySam
HeySam is an AI Sales Engineer designed to assist sales teams by providing real-time, technical sales support and enhancing sales reps' efficiency and confidence.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential third-party data exposure
- User data may be used for training without clear opt-out options
- Limited enterprise controls for data privacy
Recommendations
5- Request SOC 2 and DPA before connecting
- Scope document ingestion to public/marketing content
- Confirm no training on customer knowledge base
- Review access controls and audit logs
- Define retention for call transcripts
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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