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Customer Support·hiverhq.com

Hiver AI

AI-powered shared inbox and helpdesk built inside Gmail for team collaboration and customer support.

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Processes customer support data through shared inbox.
  • Cloud-based with potential data sharing with third parties.
  • Limited enterprise controls for data privacy.

Recommendations

3
  • Review Gmail API permissions
  • Audit shared inbox access controls
  • Monitor AI categorization accuracy

Data handling

Storage
US and EU cloud regions
Retention
Data retained while active
Training on inputs
Email data processed within customer environment

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