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Project Management·hotjar.com

Hotjar AI

AI-powered behavior analytics with heatmaps and recordings

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud service with potential data sharing
  • User data may be used for model training
  • Limited enterprise controls for data privacy

Recommendations

3
  • Train staff on data handling policies
  • Review data processing agreements before use
  • Use SSO and MFA for account security

Data handling

Storage
EU cloud servers
Retention
Per data retention settings
Training on inputs
Aggregated insights only

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