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Customer Insights·Freemium; paid plans for teams·www.hubble.team

Hubble.team

Hubble.team is a user research and feedback platform for gathering and analyzing contextual feedback to enhance product development through AI analytics and study templates.

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Collects user feedback and data for analysis.
  • Data shared with third-party analytics services.
  • Requires integration with existing systems, increasing data exposure.

Recommendations

4
  • Request DPA before collecting EU user research data through platform
  • Anonymize participant data before analysis where possible
  • Confirm data isolation and no cross-customer training on research data
  • Evaluate SOC 2 posture before enterprise UX research deployment

Data handling

Storage
Cloud SaaS; user feedback and research data stored
Retention
Not publicly documented
Training on inputs
Not disclosed

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