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Customer Support·hubspot.com

HubSpot Service Hub AI

AI-powered customer service hub with tickets and knowledge base

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Risk Score
Medium
4/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Handles customer service data and ticketing information.
  • Data may be shared with third-party services.
  • Requires user authentication and data sharing for functionality.

Recommendations

3
  • Limit sharing of confidential information
  • Monitor API access and usage logs
  • Review data processing agreements before use

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Used to improve AI features

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