Humley
Humley is a no-code platform for creating conversational AI assistants to enhance customer engagement and operational efficiency through intuitive flows and integration capabilities.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- User data may be used for training without explicit consent.
- Potentially collects sensitive personal data during interactions.
- Privacy policy lacks clarity on data usage and retention.
Recommendations
4- Request SOC 2 Type II before enterprise deployment
- Map all data flows through integrations before go-live
- Ensure GDPR-compliant data processing agreements are in place
- Implement conversation logging controls and access restrictions
Data handling
- Storage
- Cloud-hosted; conversation data stored on vendor servers
- Retention
- Not publicly documented
- Training on inputs
- Conversation data may be used for model improvement
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