Hyro
Hyro is a Conversational AI solution for automating customer interactions in enterprise settings, streamlining operations and enhancing engagement.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Consumer-focused tool with enterprise usage
- Data may be used for training without opt-out
- Weak privacy policy regarding user data
Recommendations
4- Request SOC 2 Type II and HIPAA BAA for healthcare deployments
- Audit system integration permissions and data access scope
- Configure conversation logging and retention per policy
- Review AI response guardrails for regulated industries
Data handling
- Storage
- Cloud; enterprise deployment options
- Retention
- Configurable per enterprise agreement
- Training on inputs
- Conversation data handling subject to enterprise contract
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