InsiteBot
InsiteBot is an AI chatbot that enhances online customer engagement and sales conversion, provides data analytics, supports multilingual interaction, and integrates with productivity tools.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Processes customer interaction data which may include sensitive information.
- Cloud-based service with potential third-party data handling.
- Multilingual support may lead to unintentional data exposure.
Recommendations
4- Ensure GDPR DPA is in place for EU customer data
- Audit what customer data is retained and for how long
- Confirm chatbot conversations are not used for third-party ad targeting
- Review integration permissions with connected tools
Data handling
- Storage
- Cloud-hosted; customer conversation logs stored
- Retention
- Not publicly documented
- Training on inputs
- Conversation data may be used to improve AI responses
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