Intellecta
Intellecta is an AI tool enhancing customer experience by using generative models for instant, multilingual responses in customer engagement across platforms like chat, social media, and email.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Generates responses based on user input, potentially sensitive.
- Data sent to third-party servers for processing.
- No clear opt-out for training on user data.
Recommendations
5- Request SOC 2 and DPA before deployment
- Implement human-in-the-loop for sensitive responses
- Confirm no training on customer conversations
- Scope channel integrations minimally
- Define retention for conversation logs
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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