Intercom Fin
AI sales and support chatbot by Intercom that resolves customer queries and qualifies sales opportunities.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Acts as a customer support chatbot, handling sensitive customer queries.
- Data may be used for training without clear opt-out.
- Integrates with sales systems, increasing data exposure.
Recommendations
2- Implement strict data access controls.
- Review integration security with sales systems.
Data handling
- Storage
- US servers
- Retention
- Configurable
- Training on inputs
- No
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