Iokoo
Iokoo provides 24/7 AI and human-assisted IT support for small businesses, enhancing troubleshooting and productivity on both mobile and desktop platforms.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Consumer-focused IT support tool with potential data sharing.
- User data may be used for model training.
- No clear enterprise-level security features.
Recommendations
4- Restrict to non-sensitive support scenarios
- Obtain DPA and background check policy for support staff
- Disable persistent remote access
- Log and review all support interactions
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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