Jochem
Jochem.ai is an AI assistant for customer care, offering instant answers and operational insights through a self-improving knowledge base, compliant with GDPR regulations.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud SaaS with third-party data handling
- User data may be used for model training
- No clear opt-out for data usage
Recommendations
4- Request GDPR compliance documentation and DPA
- Configure data retention limits for conversation logs
- Audit what data is retained in the knowledge base
- Ensure data subject access and deletion rights are supported
Data handling
- Storage
- EU-oriented cloud storage; GDPR claimed
- Retention
- Configurable per GDPR requirements
- Training on inputs
- Self-improving knowledge base; inputs may refine responses
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