JustCall
JustCall is an AI-powered cloud phone and SMS system for enhancing sales and customer support in contact centers, featuring conversation intelligence, AI coaching, automatic call scoring, and sentiment analysis.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based tool with potential data exposure
- User conversations may be used for training
- Integration with third-party platforms increases risk
Recommendations
4- Verify current SOC 2 and HIPAA posture in trust portal
- Enable consent capture and call-recording disclosures
- Configure recording retention per policy
- Review DPA and subprocessors for EU calls
Data handling
- Storage
- Cloud-hosted call and SMS data with region options per JustCall documentation
- Retention
- Configurable retention for calls and recordings per admin settings
- Training on inputs
- Customer data not used to train models per vendor statements
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