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Customer Support·kayako.com

Kayako AI

AI-powered customer service platform with unified conversations

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based service with third-party data handling.
  • User interactions may be used for training.
  • No clear opt-out for training on user-generated content.

Recommendations

3
  • Train staff on data handling policies
  • Review data processing agreements before use
  • Use SSO and MFA for account security

Data handling

Storage
US cloud servers
Retention
Until account deletion
Training on inputs
Not used for training

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