Keatext
Keatext is an AI-powered text analytics platform for gaining insights from customer and employee feedback, providing tailored AI recommendations and enhancing experience.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with third-party data handling.
- User feedback data may be used for training.
- No clear opt-out for training on user-generated content.
Recommendations
4- Request SOC 2 and security whitepaper
- Confirm GDPR DPA with EU transfer mechanism
- Anonymize feedback where feasible
- Review retention for employee survey data
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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