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Customer Support·knowmax.ai

Knowmax AI

AI-powered knowledge management for contact centers

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Processes potentially sensitive contact center data.
  • Cloud-based with third-party data handling.
  • Requires user accounts for access, but may lack enterprise-grade security features.

Recommendations

3
  • Enable encryption for sensitive content
  • Use SSO and MFA for account security
  • Review and configure data retention settings

Data handling

Storage
US and India cloud servers
Retention
Per contract terms
Training on inputs
Not used for training

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