Konch
Konch is an automated transcription platform for audio and video, supporting over 30 languages with AI and human review options for accuracy.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based transcription service with potential data exposure
- User audio may be used for model training
- Limited enterprise controls for sensitive data
Recommendations
4- Do not upload recordings containing PII or legally privileged content without DPA
- Opt out of human review for sensitive content
- Review data retention and deletion policies
- Request GDPR compliance documentation if processing EU data
Data handling
- Storage
- Cloud-hosted; audio/video files stored on vendor servers
- Retention
- Not prominently documented
- Training on inputs
- Unclear; human review implies some data access
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