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Customer Support·kustomer.com

Kustomer AI

AI-powered CRM and customer service platform

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Metadata collected for analytics
  • Employee data may be processed
  • Cross-border data transfers

Recommendations

3
  • Review and configure data retention settings
  • Train staff on data handling policies
  • Enable encryption for sensitive content

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Used to improve models

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