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Customer Support·www.lang.ai

Lang.ai

AI-powered customer experience intelligence and ticket tagging

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud SaaS with third-party data storage
  • Default training on user data with no clear opt-out
  • Limited enterprise controls for data access

Recommendations

3
  • Train staff on data handling policies
  • Review data processing agreements before use
  • Use SSO and MFA for account security

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Ticket data analyzed by AI

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