Libromi Connect
Libromi Connect is an AI-powered WhatsApp business platform offering tools for chatbot automation, real-time customer interaction, and eCommerce integration.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with third-party data handling.
- User interactions may be used for training.
- No clear opt-out for data usage in training.
Recommendations
5- Review data processing agreement
- Confirm GDPR basis for customer messaging
- Limit PII shared via chatbot
- Verify message retention and deletion
- Audit Meta/WhatsApp Business API handling
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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