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Customer Support·liveagent.com

LiveAgent AI

AI-enhanced omnichannel helpdesk with live chat, ticketing, call center, and social media support integration.

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Processes customer interactions which may include sensitive information
  • Cloud-based with potential third-party data access
  • No clear opt-out for training on user data

Recommendations

3
  • Configure data region
  • Review call recording consent
  • Audit social channel permissions

Data handling

Storage
US and EU cloud options
Retention
Data retained per configuration
Training on inputs
No customer data training

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