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Customer Support·liveagent.com

LiveAgent

AI-enhanced multi-channel help desk and live chat platform

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Handles customer support data which may include sensitive information
  • Cloud-based with potential third-party data access
  • No clear opt-out for training on user data

Recommendations

3
  • Limit sharing of confidential information
  • Monitor API access and usage logs
  • Review data processing agreements before use

Data handling

Storage
EU cloud servers
Retention
Until account deletion
Training on inputs
Not used for training

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