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Customer Support·livechatai.com

LiveChat AI

AI-powered live chat platform for customer service teams

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Risk Score
Medium
4/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Potential exposure of sensitive information
  • AI model may retain conversation patterns
  • Employee data may be processed

Recommendations

3
  • Regularly audit connected integrations
  • Opt out of AI training where available
  • Monitor API access and usage logs

Data handling

Storage
US cloud servers
Retention
Until account deletion
Training on inputs
Aggregated analytics only

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