LivePerson
LivePerson is a Conversational AI platform that enhances customer engagement through automation, offering scalable and personalized experiences across messaging and voice channels.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Engages with customer data which may include sensitive information
- Cloud-based with potential third-party data access
- No clear opt-out for training on user data
Recommendations
4- Review SOC 2 and GDPR documentation — LivePerson does publish compliance reports
- Confirm data residency options for regulated industries
- Negotiate data retention and deletion SLAs contractually
- Enable audit logging for all agent and bot interactions
Data handling
- Storage
- LivePerson cloud; regional data residency options available
- Retention
- Configurable; enterprise agreements define retention periods
- Training on inputs
- Opt-out available for enterprise customers; review contract terms
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