LiveX AI Agent
LiveX AI Agent is a customer engagement tool enhancing experiences across platforms, offering chat, auditory, and visual engagement to boost retention and sales.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Consumer-first tool with potential for data training on user interactions
- Lack of enterprise-grade security features like SSO
- Privacy policy may not clearly define data usage
Recommendations
4- Request SOC 2 and GDPR DPA
- Disclose AI agent use to end customers
- Confirm no training on customer conversations
- Review retention of voice and video recordings
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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