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Customer Support·medallia.com

Medallia AI

AI-powered customer and employee experience management platform

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

2
  • Cloud SaaS with data sent to third parties.
  • User data may be used for training without explicit consent.

Recommendations

3
  • Evaluate compliance requirements for your region
  • Enable encryption for sensitive content
  • Opt out of AI training where available

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Used to improve AI models

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