Medallia
AI-powered experience platform for capturing and analyzing employee feedback at scale.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
2- Cloud SaaS with data sent to third parties.
- User data may be used for training without explicit consent.
Recommendations
3- Review text analytics scope
- Limit cross-channel data linking
- Ensure anonymity in reporting
Data handling
- Storage
- US and EU servers
- Retention
- Duration of contract
- Training on inputs
- No
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