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Customer Support·messagebird.com

MessageBird

AI-powered omnichannel communications platform

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Handles customer communication data, which may include sensitive information
  • Cloud-based service with third-party data access
  • No clear mention of data retention policies

Recommendations

3
  • Implement strong data encryption
  • Regularly review data access permissions
  • Ensure compliance with data protection regulations

Data handling

Storage
EU cloud servers
Retention
Per contract terms
Training on inputs
Not used for training

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