MonkeyLearn
MonkeyLearn is a no-code text analytics platform that uses AI to analyze and visualize customer feedback, enabling businesses to gain key insights with ease.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with third-party data handling.
- Potentially limited enterprise controls.
- Data may be used for model training.
Recommendations
4- Verify current data governance under Medallia ownership
- Avoid processing sensitive PII through text analysis
- Request updated DPA reflecting Medallia's policies
- Check if existing Medallia SOC 2 covers MonkeyLearn
Data handling
- Storage
- Cloud-based; Medallia infrastructure
- Retention
- Per Medallia policy post-acquisition
- Training on inputs
- Text data may train customer-specific classifiers
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