Neexa AI
Neexa AI is a sales assistant tool, offering 24/7 engagement through AI-powered chatbots to convert prospects into customers, customizable with industry-specific knowledge.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based chatbot tool with customer data handling.
- Potential for data sharing with third parties.
- Requires user data for customization and engagement.
Recommendations
4- Review data retention for customer chat conversations
- Ensure GDPR consent mechanisms for EU-based customer interactions
- Limit sensitive business information in the knowledge base configuration
- Request data processing agreement before enterprise deployment
Data handling
- Storage
- Cloud-based; chat data stored on vendor servers
- Retention
- Not publicly documented
- Training on inputs
- Conversation data may improve chatbot models
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