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Customer Support·netomi.com

Netomi

AI-powered customer service automation resolving issues autonomously

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Risk Score
High
6/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Consumer-focused tool with potential data exposure
  • Default training on user data without clear opt-out
  • Limited enterprise-grade security features

Recommendations

2
  • Evaluate the tool's compliance with data protection regulations
  • Consider alternatives with stronger privacy controls

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Used to improve resolution

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