Newo
Newo offers a no-code platform to create digital employees for various business functions including customer service and concierge tasks, enhancing efficiency and satisfaction.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based platform with potential data sharing
- User data may be used for training without clear opt-out
- No SSO or enterprise-grade security features mentioned
Recommendations
4- Require SOC 2 report and DPA before deploying for customer interactions
- Assess what customer data the digital employees process and store
- Implement access controls and audit logging requirements
- Review for GDPR compliance if serving EU customers
Data handling
- Storage
- Cloud-based; customer interaction data stored on platform
- Retention
- Unclear; enterprise contracts may specify terms
- Training on inputs
- May use conversation data to improve agent performance
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