NewOaks
NewOaks AI is an AI-powered chatbot builder designed to convert customer inquiries into appointments efficiently, offering personalized interactions and integration with CRM systems.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with potential data sharing
- User interactions may be used for model training
- No clear opt-out for data usage in training
Recommendations
4- Review DPA covering customer conversation data
- Audit CRM integration scope and permissions
- Ensure chatbot disclosures meet consumer protection requirements
- Request GDPR compliance documentation
Data handling
- Storage
- Cloud-hosted; conversation data stored on vendor servers
- Retention
- Not clearly documented
- Training on inputs
- Conversation data may improve models
More Customer Engagement tools
See all →
Aampe
Aampe is an AI-driven CRM tool for customer journey analysis and marketing automation, focusing on personalized omni-channel experiences to boost engagement and retention.
Aivo
Aivo is a Conversational AI platform offering 24/7 customer engagement with chatbots and live agent solutions across digital channels, integrating with platforms like WhatsApp, Genesys, and Zendesk.
Aloware
Aloware is a contact center software offering advanced sales dialers, business texting tools, AI voice analytics, and seamless CRM integration to enhance customer engagement for various industries.
Amelia
Amelia is a Conversational and Generative AI platform that enhances customer and employee engagement through intelligent virtual agents, automating processes and transforming business operations.
Apten
Apten is an AI SMS assistant for customer engagement, lead conversion, and support tasks, offering 24/7 assistance with scheduling, orders, and follow-ups.
ArenaChat
ArenaChat is an AI chatbot for e-commerce, enhancing customer engagement with personalized recommendations and support, while integrating easily with major platforms.