Numa
Numa enhances dealership performance with Generative AI, offering autonomous customer service, real-time updates, and personalized experiences, focusing on BDC efficiency and customer satisfaction.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Handles customer data for service interactions.
- Cloud-based with third-party data handling.
- Requires user authentication but may not have strong enterprise controls.
Recommendations
4- Require SOC 2 Type II and DPA before deployment
- Audit customer data flows between Numa and dealership CRM
- Ensure customer consent for AI-driven communications
- Define data retention and deletion policies contractually
Data handling
- Storage
- Cloud; customer interaction and CRM data stored
- Retention
- Unknown
- Training on inputs
- Generative AI may use interaction data for personalization
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