Octocom
Octocom is an AI chatbot for eCommerce businesses, offering 24/7 customer support, product recommendations, and automated responses across multiple channels.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- User data processed for customer support interactions.
- Potential for sensitive data exposure in conversations.
- No clear opt-out for data used in training models.
Recommendations
4- Ensure customer PII handling complies with GDPR/CCPA
- Do not route payment card data through chatbot conversations
- Request DPA and data retention policy documentation
- Verify conversation logs are encrypted and access-controlled
Data handling
- Storage
- Cloud-based; customer conversation data retained
- Retention
- Not publicly documented
- Training on inputs
- Unknown; conversations may improve model
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