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Customer Support·olark.com

Olark AI

AI-enhanced live chat software with chatbot automation and visitor insights for customer support teams.

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Utilizes customer interaction data which may include sensitive information.
  • Data is processed in the cloud and may be shared with third parties.
  • No clear opt-out for data used in training models.

Recommendations

2
  • Implement stronger data privacy measures.
  • Provide users with clear data usage policies.

Data handling

Storage
US cloud infrastructure
Retention
Chat transcripts retained per settings
Training on inputs
No customer data training

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