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Customer Support·olark.com

Olark

AI-powered live chat software for sales and customer support

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Handles customer interaction data which may include sensitive information.
  • Data is processed in the cloud and may be shared with third parties.
  • No clear opt-out for data used in training models.

Recommendations

2
  • Enhance data protection measures.
  • Clarify data handling practices in user agreements.

Data handling

Storage
US cloud servers
Retention
Until account deletion
Training on inputs
Not used for training

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