OneReach
OneReach is an AI tool using Intelligent Digital Workers to automate tasks by integrating with various technologies, enabling non-technical users to create digital assistants that converse across languages and channels.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based automation tool with potential data sharing.
- User-generated content may be used for training.
- No clear opt-out for training on user data.
Recommendations
4- Map all system integrations and data flows before deployment
- Enforce least-privilege access for digital workers
- Request audit log capabilities and SSO support verification
- Obtain DPA and review data processing terms
Data handling
- Storage
- Cloud; multi-tenant architecture
- Retention
- Configurable, not publicly documented
- Training on inputs
- Unclear
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