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Customer Support·plivo.com

Plivo

AI-powered cloud communications platform for voice and SMS

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Risk Score
Medium
5/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based service with potential data sharing with third parties.
  • User data may be used for training purposes without clear opt-out options.
  • Limited enterprise controls for data protection.

Recommendations

3
  • Regularly audit connected integrations
  • Opt out of AI training where available
  • Monitor API access and usage logs

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Not used for training

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