PolyAI
Voice AI platform that builds lifelike voice assistants for customer service phone interactions.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Voice data collected and processed
- Caller identity potentially identifiable
- Anonymized voice data used for training
Recommendations
3- Implement voice data consent flows
- Review anonymization effectiveness
- Set voice data retention limits
Data handling
- Storage
- UK and US servers
- Retention
- 12 months
- Training on inputs
- Yes, anonymized
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