QuickBlox
QuickBlox is a healthcare communication tool offering AI chatbots and SmartChat Assistant to enhance patient care and streamline workflows.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud SaaS with third-party data storage
- Potentially sensitive healthcare data handling
- No clear opt-out for training on user data
Recommendations
4- Require signed BAA before PHI usage
- Request SOC 2 and HIPAA attestations
- Enable encryption and audit logging
- Scope integrations to minimum necessary PHI
Data handling
- Storage
- Cloud hosted, region options may be available
- Retention
- Configurable per deployment
- Training on inputs
- Not publicly documented
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