Quiq
AI-powered messaging platform that enables businesses to communicate with customers via SMS, chat, and social.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Handles potentially sensitive customer communication data
- Cloud-based with third-party data access
- No clear opt-out for training on user data
Recommendations
3- Encrypt messaging data at rest
- Implement phone number masking
- Audit message routing rules
Data handling
- Storage
- US servers
- Retention
- 12 months
- Training on inputs
- No
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