Replicant
Autonomous contact center platform that uses AI voice agents to resolve customer calls without human intervention.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Uses AI voice agents that may handle sensitive customer data.
- No clear opt-out for data usage in training.
- Potential for data retention and misuse in customer interactions.
Recommendations
3- Implement mandatory human escalation paths
- Review voice data anonymization
- Set strict call recording retention
Data handling
- Storage
- US servers
- Retention
- 12 months
- Training on inputs
- Anonymized call data
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