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Customer Support·salesforce.com

Salesforce Service Cloud AI

AI-powered customer service platform with Einstein AI

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Risk Score
Medium
4/10

Independent assessment across data handling, compliance, security and transparency.

Risk factors

3
  • Cloud-based service with potential third-party data access
  • Uses user data for customer service optimization
  • No clear opt-out for training on user data

Recommendations

3
  • Enable encryption for sensitive content
  • Use SSO and MFA for account security
  • Review and configure data retention settings

Data handling

Storage
US cloud servers
Retention
Per contract terms
Training on inputs
Einstein AI uses customer data

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