Seam AI
Seam AI automates account and contact research, providing enriched customer insights via CRM integration for business efficiency.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Automates customer insights which may involve sensitive data.
- Data is likely sent to third-party servers for processing.
- No clear opt-out for training on user data.
Recommendations
4- Request SOC 2 and DPA before integration
- Limit CRM scopes to minimum required fields
- Verify GDPR lawful basis for enrichment
- Audit data sources used for research
Data handling
- Storage
- Not publicly documented
- Retention
- Not publicly documented
- Training on inputs
- Not publicly documented
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