Second Nature
Scale up your sales coaching with bite-sized, realistic, AI-driven role plays, immediate feedback, scoring and an amazing experience.
Independent assessment across data handling, compliance, security and transparency.
Risk factors
3- Cloud-based service with third-party data access
- Data may be used for improving AI models
- No clear opt-out for training on user data
Recommendations
4- Review data retention policies for recorded roleplay sessions
- Confirm conversations are not used for AI training without consent
- Evaluate CRM integration permissions carefully
- Request SOC 2 report before enterprise rollout
Data handling
- Storage
- Cloud-based SaaS; US data centers
- Retention
- Retained per account agreement; configurable
- Training on inputs
- Likely used to improve AI models; opt-out status unclear
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